Questions

General

What are RapidCart requirements?
What are the limitations for the unregistered version?
When will I receive my license?
What is "SKU"?
Can I sell digital downloads (music/software/etc.) with RapidCart?

Installation & registration

How do I install RapidCart?
After installing RapidCart, I can't see it in "Add new page" window. What do I need to do?
How do I register my copy of RapidCart?
My license doesn't work. What do I need to do?
After updating RapidCart, the cart doesn't work anymore. What do I need to do?

Customization

How do I customize the product layout?
How can I put the cart in non-RapidCart pages?
How do I set the "lightbox" effect for images in the product description?
What tags can I use in the Direct Order receipt text?
Can I use styled text in the Disclaimer message?
How do I set a Terms & Conditions page customers need to agree before purchasing?
How can I set a RapidCart page for donations with modifiable price?
I've just installed RapidCart Touch. How do I sync my products?
Why are all the product images uploaded as PNG though I've set JPEG in my project preferences?
How can I change the title/price/button style of my products?

Payments

What's the yellow warning sign beside the currency dropdown?
How do I manage it to only have one shipping cost for an order?
How does E-junkie support work?
Direct Order payment or Bonus codes don't work. What do I need to do?
Does RapidCart support other payment methods?
How can I set per-state taxes?
I get an error message using Google Checkout. What do I need to do?

Other

I have other questions. How can I contact you?

General

What are RapidCart requirements?

RapidCart requires RapidWeaver 4.x or higher.
RapidCart pages work on most official and third party themes and on most modern browsers.
Please try the demo before purchasing it.
PHP 5.2 or higher with JSON support is required for Direct Order payment and Coupon Codes.

What are the limitations for the unregistered version?

Maximum 2 products per page.
Unregistered warning message in the exported page.

When will I receive my license?

You'll receive your license automatically via email after the purchase.
If you didn't receive it, check your Spam folder or retrieve it here.

What is "SKU"?

SKU is the acronym of Stock-Keeping Unit, a unique identifier for each distinct product and service that can be purchased, enabling the merchant to systematically track their inventory, such as in warehouses and retail outlets.
SKUs are used for management purposes only and are required with Coupon Codes and E-junkie support.

Can I sell digital downloads (music/software/etc.) with RapidCart?

RapidCart doesn't directly support this feature, but you can use services like LinkLok in addition to RapidCart to accomplish it.

Installation & registration

How do I install RapidCart?

Double click RapidCart icon and RapidWeaver will automatically install it.
Then restart RapidWeaver and add a new RapidCart page to your project.

After installing RapidCart, I can't see it in "Add new page" window. What do I need to do?

After installing RapidCart, you need to restart RapidWeaver.

How do I register my copy of RapidCart?

In order to register your copy of RapidCart, click the "Register" button on the bottom right and drag and drop your license file on the windows that will appear.

My license doesn't work. What do I need to do?

Someone has reported incompatibilities with other RapidWeaver plugins using an older version of AquaticPrime (the framework we use to handle licensing), especially CoverFlow plugin versions < 1.0 or Collage 1.x. Update or remove these plugins before registering RapidCart.

After updating RapidCart, the cart doesn't work anymore. What do I need to do?

On previous version of RapidCart we changed the way RapidCart saves your cart.
To fix the problem, delete RapidCart cookies on your browser.

Customization

How do I customize the product layout?

Enable the "Custom layout" option in Style panel to modify the HTML product source code or add your CSS rules in page Header/CSS field.

How can I put the cart in non-RapidCart pages?

Click "Copy template to clipboard" button and paste the source code in the Header field of other non-RapidCart pages.
Please note that you may need to adjust each "rc_common" occurrence in template and that RapidWeaver preview may not work (while exporting and publishing will work) in non RapidCart pages as they do not export "rc_common" support folder.

For example, if your page URL is www.domain.com/folder/page.html, set each rc_common occurrence as ../rc_common.
Or if your page URL is www.domain.com/folder/subfolder/page.html, set each rc_common occurrence as ../../rc_common.

How do I set the "lightbox" effect for images in the product description?

1. Create a thumbnail version of your big picture.
2. Drag & drop your big picture into the Header -> Assets panel in Options window.
3. Drag & drop your thumbnail in the product description field.
4. Select the thumbnail and click on the "arrow +" button in the toolbar below.
5. Select your big image in the Assets menu clicking on the URL drop down.
6. Add a rel=remooz attribute in the Custom attributes panel.
7. Publish/export/preview the page.

What tags can I use in the Direct Order receipt text?

RapidCart automatically replaces some tags in the Direct Order receipt text with the corresponding customer information.
The tags you can use are:
{name} {surname} {company} {email} {phone} {address} {zip} {city} {country} {vat} {notes}

Can I use styled text in the Disclaimer message?

Though not directly supported as styled text, the Disclaimer message field accept HTML tags.

How do I set a Terms & Conditions page customers need to agree before purchasing?

You may use the "Disclaimer" field to request your customers to agree to Terms & Condition.

How can I set a RapidCart page for donations with modifiable price?

Enable the Custom layout field in Options windows and paste this code:

<div class="rcItem column1" id="rcItem%ID%">
  <input type="hidden" name="sku" value="%SKU%" />
  <input type="hidden" name="name" value="%NAME%" />
  <input type="hidden" name="taxes" value="0" />
  <input type="hidden" name="shipping_1" value="0" />
  <input type="hidden" name="shipping_2" value="0" />
  <input type="hidden" name="limit" value="1" />
  <input type="hidden" name="quantity" value="1" />
  <table>
    <tr>
      <td class="rcItemImage">
        <div class="rcItemThumb">
          <a href="%IMAGE_PATH%" rel="remooz"><img id="rcThumb%ID%" src="%THUMB_PATH%" alt="%NAME%" /></a>
        </div>
      </td>
      <td>
        <div class="rcItemName">%NAME%</div>
        <div class="rcItemDescription">%DESCRIPTION%</div>
        %TEMPLATE_ITEM_OPTIONS%
        <div class="rcItemInfo">
        <div class="rcItemPrice">%CURRENCY_SYMBOL% <input type="text" size="5" name="price" value="%PRICE%" /></div>
        <div class="rcItemButtons">
          <input type="button" value="%ADD_TO_CART%" onclick="rc.addItem('%ID%', this);" />
        </div>
      </td>
    </tr>
  </table>
</div>

I've just installed RapidCart Touch. How do I sync my products?

Please double check that you're running RapidCart plugin 2.2.4 or better, click the sync button and follow on screen instructions.
Keep in mind that unregistered RapidCart can handle up to 2 products per page.

Why are all the product images uploaded as PNG though I've set JPEG in my project preferences?

RapidCart converts images to png to handle drop shadow and preserve alpha information.

How can I change the title/price/button style of my products?

Copy and modify the corresponding CSS rule below and paste it in the CSS field of your RapidCart page.

.rcItemTitle { color: red; font-size: 2em; } /* title color and size */

.rcItemPrice { color: green; font-size: 1em; } /* description color and size */

.rcItemButtons { font-size: 1em; } /* button size */

Payments

What's the yellow warning sign beside the currency dropdown?

Leave the mouse pointer over the yellow triangle and a tooltip will pop up explaining why it's there. You've probably set a currency that is not supported by a selected checkout method.

How do I manage it to only have one shipping cost for an order?

RapidCart supports only per-items shipping fees. You can override this behaviour adding custom shipping rules in your PayPal/Google Checkout preferences page.

How does E-junkie support work?

E-junkie support is experimental. Enable E-junkie support in Options window and set your products in both RapidCart and E-junkie. Be sure that your products SKUs on RapidCart correspond to Item Numbers on E-junkie.

Direct Order payment or Bonus codes don't work. What do I need to do?

Direct Order payment and Bonus codes require PHP 5.2 or higher with JSON support.
Please check that your provider supports it.

Does RapidCart support other payment methods?

At the moment RapidCart supports only PayPal, Google Checkout and Direct order. In future releases we'll add other payment methods.

How can I set per-state taxes?

RapidCart doesn't support per-state taxes. A solution is to set a different RapidCart page for each tax rate and redirect the customer using a welcome page.

I get an error message using Google Checkout. What do I need to do?

"Oops! Your company has sent Google a shopping cart with errors in it. We'll contact them to ask that they fix this problem. As this could be a temporary issue, you can go back in your browser to try checking out again."

If you get this error while purchasing using Google Checkout, log in your Google Checkout account and check the Integration Console in Tools section.

Other

I have other questions. How can I contact you?

Please fill in the form on support page.
If you are experiencing problems with a third-party theme, please provide the link to a test page.


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